Frequently Asked Questions

  • Is your service totally confidential?

    Cooperation with our online writing company is 100% confidential, and none of your personal information is recorded by us. Besides, no third parties will get access to your private information because we highly respect your confidentiality.

  • What assignment type should I choose if I cannot find the needed one on your list?

    If you are not sure what kind of order to place, you should contact our support representatives and ask for help. One of our managers will consult with our Writing Department and let you know what order type should be placed.

  • I want a specific writer to work on my order. What can I do?

    In your personal profile, you will find a personal ID of the writer you want to cooperate with. When filling in an order form for a new order, you will need to indicate this ID in the “Preferred Writer” section. Once you add a Preferred Writer option to your order, we will inform your chosen expert about your willingness to cooperate.

  • I have already done a part of my paper. Can you finalize it for me?

    Yes, we can provide you with such a service. You will need to attach the paper that should be finished along with the detailed instruction. In case of having any questions regarding the order placement, you should get in touch with our support team.

  • Do you guarantee that your papers are plagiarism-free?

    We take great care of the privacy of our customers; thus, we carefully check all papers produced by our writers with the help of the most sophisticated plagiarism detection tools. The expert assigned to your order will create your paper from scratch after carrying out thorough research. As such, you can be sure that your paper will pass various plagiarism checks. What is more, you will be able to check your paper for plagiarism on your own through ThePlagiarsim.com. Please, note that we don`t use Turnitin in our work because this checker saves all the scanned papers. Thus, if your tutor runs your paper through Turnitin once again, they will find a high plagiarism score.

  • Do you guarantee grades?

    We cannot guarantee any grades as each professor has their own assessment rules. However, we do guarantee that the paper you order at our service will be written, structured, and formatted perfectly.

  • What if I need some corrections in the paper provided by your team? Will you revise it for me?

    If the paper you received doesn`t meet your instructions, you can get it revised within 48 hours from the order delivery. Pay attention that a free revision is possible only if your revision comments correspond with your initial guidelines. However, if you add new instructions to your request, you will need to pay a compensation order.

  • Can I communicate with my writer directly?

    You are free to communicate with your writer via our secure messaging system. If you have an urgent request or inquiry, you can contact our support team, and one of our managers will forward your message to the writer.

  • I was told that my order will be refunded. For how long should I wait?

    The refund process will take from 3 to 5 business days as it depends on the policies of your bank.

  • I cannot pay for my order. What can be a problem?

    If the system doesn`t allow you to place an order, you will need to make sure that all the necessary fields are filled in. Besides, the files you are trying to attach can have an inappropriate format. In this case, you will need to contact our support managers and ask them to forward your files to the customer.

  • I have made a mistake when choosing an urgency for my order. Can you send it earlier?

    Yes, we can fulfill your request. However, you should understand that the deadline of your order defines its price. Thus, if you want to cut the deadline, you will need to compensate for the time difference. If you have placed an order with a 2-day deadline, but you actually want to receive it in three hours, you will need to compensate for the difference in price between two urgencies. Once your payment goes through successfully, we will change the deadline in the system.

  • How can I know that my order is proofread?

    If you want to make sure that your paper will be edited by one of our quality assurance managers, you will need to add a VIP option that is called “Get the order proofread by an editor.” Just click on this VIP service when placing an order, and we will assign a qualified editor, who will double-check if your paper meets the instructions, if it is free from plagiarism, and if it contains no grammatical and spelling flaws.

  • How can I know that my assignment is processing?

    This information is available to you in your personal profile. If you see that the order has the “Payment Verification” status, it means that your payment didn`t go through. To verify it in our system, you will need to proceed with making a secure payment. The status “Processing” means that your order is already assigned to the writer, and he/she is working on it. Finally, if your order has the status “Sent/Completed,” it means that it is ready, and you can download it from the system.

  • Can I add a draft to my order?

    Yes, you can order a 1-page draft along with the paper. If you pay for a draft, you will get it after 50% of the overall deadline.

  • How can I request a revision?

    If the paper wasn`t written the way you expected, you can ask us for a revision within a free revision period (from 48 hours to 30 days depending on the length of your paper). To inform your writer about your revision, you will need to go to My Orders – Completed Orders. Then, you will need to find the order that should be reviewed and send a clear revision request to your writer. If you cannot log in to the system, you can ask our support managers to forward your request to the writer.

  • Can I get my paper earlier if the writer has finished it?

    According to our policies, our customers receive their papers within the deadlines allocated. The urgency you select when placing your order affects its price. Thus, we cannot ask our writers and editors to upload papers earlier than it was requested. However, if you want to receive your order earlier, you can place a compensation order.

  • How can I add more pages to my order?

    If you want to add more pages to your paper, you will need to place an additional order. To do it, you will need to log in to your personal account. Also, you may inform our support managers about it, and they will place an additional order instead of you.

  • What are the most distinguishing features of your service?

    The greatest thing that makes us positively different from the rest of essay writing companies is our commitment to originality. All papers are custom written from scratch exclusively according to your instructions and requirements. Our customers enjoy a variety of unique features that are unavailable in other companies. We hire only experts from the U.S., Great Britain and Canada to provide premium content and guarantee customer satisfaction.

  • How qualified are your writers?

    We hire only the most professional writers. The prevailing majority of our team is represented by professors and teachers. Every new professional who comes to work in our team must pass a thorough selection process, before he or she is hired. Once hired, every writer is being constantly monitored. We evaluate each and every writer to make sure he/she makes a perfect writing job.

  • Can I order an urgent dissertation or any other research project?

    Please note that we write all papers from scratch, meaning that you will not find copied content in your orders. However, if you want to purchase extensive orders, please settle a respective deadline for us to deliver high quality writing. Please understand that it is impossible to compose a dissertation in several hours. However, we offer an opportunity to purchase separate chapters. If you still have any questions, feel free to contact our Support Team for further details.

  • I want to get a discount, how can I do that?

    You can get a 15% discount as a first-time user of our services. Please check our page with discount offers on the website to see what kinds of discounts are granted to returning clients. In case of any questions, please, don’t hesitate to contact our Support Team representatives for more details.

  • How can I send the files to the writer?

    While placing the order, you can attach all the needed materials. Moreover, you will get access to your personal account, which allows to attach instructions/reading materials, communicate with support team/writer, etc. Moreover, you are welcome to rely on our Live Chat option. Remember that our writers work with original instructions. Therefore, you will have to send us all order materials and requirements before we assign a writer to the order.

  • What if I don’t have access to the books, articles, and other references needed for my paper?

    Please, don’t worry, as our team can access and use numerous databases and libraries. However, if the document is hard to find, you will have to provide it. At present, we have resources and capabilities needed to cope with virtually any project. Still, if your professor assigned you some materials, class notes and textbooks that cannot be found on the web, please make sure you forward them to your writer before the writing stage begins. Please mind that our writers work with initial instructions.

  • Can I change instructions before the order is completed?

    Our main goal is to produce a paper that follows all your original instructions. It implies that you have to provide all order instructions before we assign a writer to the order. Changing instructions during the writing stage contradicts to our policies and a customer will be asked to place a new order to compensate a change of instructions.

  • How will I receive the finished paper?

    When the paper is finished, you will only need to log into your private interactive area and see that the paper can be easily downloaded directly from your account. Once the order is completed, you will get an email notification with the paper attached. Moreover, you can download the order from your personal account.

  • Do I have to pay anything beyond the prices you publish on your website?

    No, unlike other sites, we do not charge any hidden fees and don’t try to fool our customers. We are always honest with our clients. This is why we have so many returning customers. You will not have to pay a cent more than the price you see on our website. However, please choose an appropriate order level, number of pages, urgency, etc. while placing the order.

  • How can I be confident that the writer working on my paper specializes in my discipline?

    We hire only the most professional and dedicated writers, researchers, and editors. Each writer who wants to apply for a job in our company must have at least BA degree and solid writing experience. When you order a paper from our service, we will take the final decision on who is to work on your order. This way we can guarantee that only the best specialists take your paper and are qualified enough to write in your subject area.

  • Will you send my paper on time?

    Our mission is to deliver all papers without any delays, while also presenting them professionally to exceed your expectations. Our team guarantees that every paper written by our company meets your needs. It is imperative that you receive your paper on time and that the paper contains all the information specified in your instructions. Please, make sure you upload all instructions on time and provide timely clarifications to our requests regarding order details. Prompt cooperation from the customer’s side is highly appreciated, implying on-time delivery of all orders.

  • Do you have a Money-Back Guarantee?

    Our goal is to produce a paper that will guarantee satisfaction. If you believe that your writer did not follow instructions, you can request a free revision during 2 days after order delivery. You will only have to send your comments regarding specific parts that should be adjusted. However, please mind that customers should not change order instructions in their revision requests. If you are not pleased with the revised file, you can request a refund during 14 days after order delivery. In case of plagiarism issues, please send us a plagiarism report for investigation. You can find more details about revisions and refunds in the section “Terms of Use.”